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Missing Information

Central Intake - Novari
Last updated:31 March 2026

If provider information is missing or incomplete and your organization has decided not to process the referral, follow your local procedures.

If information is missing or incomplete in a processed referral, you can flag the issue and request an update from the referring provider based on your local process.

Screenshot of a web form titled "Missing Information" with options to select "Yes" or "No" for missing information and checkboxes to specify types such as Referral Information, Patient Demographics, Physician Information, and Other with a text input field. A yellow header highlights the section, and a "Request Information" button is located at the bottom right.
Missing information accordion

Request missing information

  1. Open the referral.
  2. Open the Missing Information accordion.
  3. Select the items that are missing or incomplete.
  4. Select the action to request information.
  5. Confirm or update contact details if prompted.
  6. Complete any mandatory fields.
  7. Send the request.
  8. The referral moves to an Information Required state until the missing details are provided and recorded in the system.

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