Can a referral be moved backward in the workflow?
No. Once key actions are completed, referrals cannot be moved backward in the workflow. If further work is required, follow your local process. This may include creating a new referral.
Can closed referrals be reopened?
No. Closed referrals cannot be reopened. If additional work is needed, you must create a new referral.
How long do rejected or dismissed requests remain available?
Rejected, dismissed, and cleared requests remain available for a defined period before they are removed from filtered views, depending on configuration.