ONE Health is a convenient, secure platform for health care providers to access patient records and clinical applications. To use ONE Health, you will need a ONE ID Account.
A ONE ID account (login ID and password) provides individuals involved in delivering health care, as well as health care organizations, with easy and secure access to digital health applications.
To set up a ONE ID account, go to ONE ID Account and begin the process.
Follow these steps to access the ONE Health Dashboard with your ONE ID credentials:
1. Go to the ONE Health Landing Page
Navigate to the ONE Health landing page and select Sign in with ONE ID.
2. Enter Your Credentials
You will be redirected to the ONE ID Sign In page, where you will need to enter your ONE ID username and password.
3. Verify Your Identity (If Prompted)
If required, complete the additional identity verification by answering the provided security questions.
4. Access the ONE Health Dashboard
Once successfully authenticated, you will be redirected to the ONE Health Dashboard.
You are now signed in and ready to use the application!
If you are associated with multiple healthcare organizations, follow these steps to identify the organization for your session:
1. Log In with ONE ID Credentials
After successfully signing in with your ONE ID credentials (login ID and password), you will be prompted to select the organization under whose authority (Under Authorization Of) you are working.
2. Choose Your Organization
From the list of organizations you are affiliated with, select the one applicable to your session.
Note: For auditing purposes, it is mandatory to record the organization under whose authority you access patient health information.
3. Switching Organizations
You can switch your organization at any time by selecting another organization from the header.
To access ONE Health, you must review and accept the applicable User Agreements as part of your obligations of use:
ONE Health User Agreement
The ONE Health User Agreement outlines your obligations when using the platform.
Panorama and Panorama PEAR User Agreements
If you are authorized to access Panorama or Panorama PEAR/CCM-BI, you must accept the relevant agreement(s):
Accepting the Agreement
To accept the agreement, select “Accept” on the agreement page.
If you want to skip the Panorama and Panorama PEAR/CCM-BI User Agreements the first time you access ONE Health, select “Skip“. You will be required to read and accept the Panorama and Panorama PEAR/CCM-BI User Agreements before accessing it from your ONE Health Dashboard.
Failure to accept the required agreements will restrict your access to ONE Health.
Once you have logged into ONE Health and selected your organization, all the applications you are enrolled in will appear on your dashboard.
How to Launch an Application
Alternatively, you can also select the Menu icon (ellipsis) and select ‘Open in new tab’ to launch the application.
Applications Requiring Patient Selection
If the application requires a patient search prior to launch, you will be prompted to select a patient before proceeding. These applications are identified by an icon featuring a magnifying glass.
Applications Requiring Additional Authentication
Some third-party applications require additional authentication steps to launch:
By completing these steps, you can seamlessly access and use the applications through ONE Health.
For clinical users
Clinical users can search for patients in the Provincial Client Registry (PCR), in one of three ways.
To search by Ontario Health Card Number (HCN), select By HCN, enter the patient’s health card number and select Search.
To search for a patient by Hospital Medical Record Number (MRN), select By MRN, enter the patient’s hospital medical record number and select Search.
To search for a patient by name, select By Name and enter the patient’s first and last name. Then, enter either the patient’s date of birth or their address and postal code, and select Search.
For Lab Validation users
Lab validation users can search for patients in the Ontario Laboratories Information System (OLIS), in one of two ways.
To search by Ontario Health Card Number (HCN), select By HCN, enter the patient’s health card number and date of birth, and select Search.
To search by OLIS Medical Record Number (MRN), select By MRN. Enter the medical record number, issuing facility name or ID (start typing name or ID in the search field) and the patient’s date of birth. Then select Search.
For Meds Validation users
Meds validation users can search for patients in the Digital Health Drug Repository (DHDR), in one of two ways.
To search by Ontario Health Card Number (HCN), select By HCN, enter the patient’s health card number, and date of birth. Then select Search.
To search by DHDR Medical Record Number (MRN), select By MRN. Enter the medical record number, issuing facility name or ID (start typing name or ID in the search field) and the patient’s date of birth. Then select Search.
Patient Search Results
Patient Search results will be displayed based on patient query. Select the desired patient and select Continue.
Patient Confirmation
Previously if one patient was selected, users will be presented with a patient confirmation screen. You can Continue with the same patient selected, or search for a new patient by selecting Change Patient.
You can customize your ONE Health experience by updating your preferences and settings.
Accessing the Settings Page
What Can You Manage?
Keep your preferences updated to optimize your use of ONE Health.
Your user profile in ONE Health provides key information linked to your ONE ID account.
Accessing Your User Profile
Updating Your ONE ID Account Information
To update or manage your information, follow these steps:
Ensure your information is up-to-date for seamless access to ONE Health services.
Apps in ONE Health displays a list of applications that you are either already enrolled in or can request access to.
Requesting Access to an Application
Application Details
Each application card may include:
The App Store (Apps) makes it easy to explore applications and request access when needed.
You can access detailed information about each application available in ONE Health through the Dashboard or the App Store (Apps).
From the Dashboard
From the App Store
What’s Included on the Application Details Page?
Use this feature to explore and understand the applications available to you.
For the following issues or inquiries, call the Ontario Health Service Centre at 1-866-250-1554 or email OH-servicedesk@ontariohealth.ca:
For questions about third-party applications accessible through ONE Health, contact the application owner identified on the application card.