If scanning is not available or does not work as expected, try the following checks before you escalate.
- Confirm that the scanner is connected and powered on.
- Confirm that the scanner appears in your operating system’s list of devices.
- Test scanning outside Novari, using your usual scan application.
- If direct scanning into Novari is not available, scan the document using another method and upload the file.
- If issues continue, follow your local support or escalation process.